Shipping & Returns Policy
We endeavour to have the current, up to date vintage listed on our website at all times, however we cannot guarantee that the vintage you order will be delivered on every occasion. If a wine rolls vintage after you submit your order and before we ship it, we will call you to ask you if you wish to receive the following vintage or another wine.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is paramount. Australian Consumer Law – “You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure”.
If your wine order arrives damaged or wrongly packed (wrong wine or vintage), we ask that you notify us within 3 business days of delivery. It is your right to choose whether the remedy is to have the wine replaced, fully refunded or a credit provided. Naturally, all damaged or undamaged wine needs to be returned to us (we will cover 100% of the return shipping cost) before we can ship the replacement or issue any refunds or credits.
We ship only within Australia and use the services of Australian Post and other courier companies from time to time. Every delivery must be signed for to confirm it is being delivered to the intended recipient. In accordance with Liquor Licensing law, in all circumstances, the addressee must receive the package and under no circumstance will the package be left unattended. Postage varies from region to region and is calculated at checkout. All orders of 12 bottles or more are shipped freight free. Please allow 2-5 business days for shipping to metro areas, 3-7 days for shipping to regional areas and 7-21 days for shipping to remote areas of Australia. For any questions in related to shipping please feel free to contact us for additional information.